13 September 2018
Friction. It slows down customer success. The more friction, the less likely you will have happy customers/clients. Brian Halligan spoke about the importance of minimizing friction last week at Inbound 18. How easy is it to do business with you?
It makes complete sense to me. And yesterday, I experienced my own service-related friction. Here's my story.
17 April 2018
My mom was an elementary school teacher.