May 17, 2018 | by Chad Stamm
Hotel lobbies are one of my guilty pleasures. They rank right up there with airport bars and for similar reasons -- people coming and going to and from places all around the world, interesting conversations to be had, a feeling of connectivity.
March 19, 2018 | by Chad Stamm
One in nine jobs in the United States is supported by the travel and tourism industry. Translation? How operations provide hospitality is critical to why they will succeed. So how do we define hospitality?
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