Out of all the years I lived in New York City, I had never sat down at one of the finger-like counters at the Grand Central Oyster Bar. I'd walked in several times, but for some reason, it was always just to look. Not this time.
That's my son up there. The one with the chef's hat, contemplating his bite of duck breast.
One in nine jobs in the United States is supported by the travel and tourism industry. Translation? How operations provide hospitality is critical to why they will succeed. So how do we define hospitality?