21 October 2019
Friction. It slows down customer success. The more friction, the less likely you will have happy customers/clients. Brian Halligan spoke about the importance of minimizing friction last year at Inbound 18. How easy is it to do business with you?
It makes complete sense to me. And yesterday, I experienced my own service-related friction. Here's my story.
11 September 2018
Inbound 18 was in Boston last week hosted by HubSpot. It is our MAFSI Conference.
25,000 of the world's most successful marketers, salespeople, technology geeks, and executives come together every year to discuss go-to-market strategies.
What are our key takeaways? What did we learn this year?
Find out in my latest episode of On The Bean Bag with TMC below.