As I sit here watching my son participate in a summer baseball camp, I'm realizing that if he doesn't have a good experience, and if I'm not happy with the camp (their service), we are not going to come back next year.
The same holds true for equipment, regardless if it's foodservice equipment or any manufacturers' products, right? When something breaks (and it will), is your service process good enough to make the end-user want to buy from you again?
Odds are, your service process is broken. Let's take a look at how other companies are improving it with the HubSpot Service Hub.